Brief Description

Business Process: 4.3.2.3a CC&B Manage Pay Plan

Process Type: Sub-Process

Parent Process: 4.3.2 CC&B Perform Collection Activities

Sibling Processes:

•	4.3.2.1 Manage Collection process

•	4.3.2.2 Manage Severance Process

•	4.3.2.4a Manage Payment Arrangement

•	4.3.2.5a Manage LPC

•	4.3.2.6 Write-off Uncollectable Receivables

•	4.3.2.7 Manage Collection Agency Referral

•	4.3.2.8. Manage Bankruptcy

This process describes how the Pay Plan functionality is used to assist customers in managing their bills. The customer makes payments on specific dates that are outside the normal billing due dates. These scheduled dates are not included with the regular periodic bill. The pay plan can be placed on Autopay using the scheduled payment dates.

The Credit and Collection processes monitor the payment scheduled dates for the Pay Plan and provides follow up based on configured business rules.